Our industry-leading helpdesk service and support team operates on a customer-centric approach putting customers first and at the core of everything we do.
We provide an industry-leading helpdesk service, ensuring fast and efficient resolutions to our customers' challenges while optimising communication and transparency.
Our robust support processes mean that customers benefit from an efficient and effective fix to their problem with an SLA target of 95% first-time fix and an average closure time of under one day.
The best support team I have ever worked with
Our team of UK-based experts helps support clients in many different ways, from onboarding new users, individual user support, systems integration, and configuration to deploying global multi-site cloud solutions for large organisations.
We switched over 100 staff to the new 360 solution in 5 days! It was all pretty seamless.
SpeechWrite has a PRINCE2 qualified project management team to lead all customer installations and is fully accredited by the manufacturers and partners we support.
Book a one-to-one consultation with one of our specialists to see how SpeechWrite can add value to your organisation.